FAQs

Shopping Information
🚚 Do you have free shipping?
Yes, Free Worldwide Shipping on all orders.
Import VAT & duties may apply for EU & UK orders, payable by recipient. US buyers may be subject to local sales tax.
Currency display is estimated. All orders are charged in USD.
Choose style template Submit cat name and photo Place order We email design preview for confirmation We produce after your approval
Small text edits are free. Major style/layout changes may incur extra cost.
1–2 business days for design preview 2-3 business days production after confirmation 10–20 working days worldwide shipping.
Cancel available before design preview is sent. Once you approve artwork, order cannot be cancelled.
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🔁 Returns & Exchanges
Tracking will be emailed once shipped. Check spam folder.
Refer to the size chart on product page, measure your cat’s neck.
Contact your local customs/post office with tracking number for updates.
Have a question

If you have an issue or question that requires immediate assistance, you can click the button below to chat live with a Customer Service representative.

Please allow 06 - 12 business days from the time your package arrives back to us for a refund to be issued.

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